What is www.spedstersportsdubai.com ®’s policy on returns and exchanges?
All the products we sell are selected by players and coaches, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier we have a no-hassle return and exchange policy.
If the item you receive is not right, whatever the reason, return it to us within 7 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. A 15% open box fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.
Where do I send Returns?
Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package with the same courier or cargo. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service.
(We cannot be responsible for packages lost en route to our company.)
Please understand that we cannot accept COD’s or packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
What if I want to return an item, but no longer have my invoice?
Use either our standard returns form or our gift returns form.
Items returned without an invoice or copy of an invoice may take longer to process.
What if I receive the wrong item?
Please contact a customer service representative at spedstersports@yahoo.com, so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us
If I receive a defective item, what is the return procedure?
Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It’s our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first week after the purchase. For this reason you may return any defective item for 7 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee.
We also recognize that in extreme circumstances, an item you have owned for more than 10 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our Returns process to support a reasonable cost of doing business and avoid needless waste.
How long will it take for my Return/Exchange to be processed?
Returns are usually processed within 2-3 business weeks after they arrive at our location.
Non-returnable and non-refundable items
Special buy or clearance items are not returnable unless otherwise indicated on the label attached to the product.
